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Sherwood Exterior Return Policy effective 1.1.25

 

  1. 1. All returns must be within 30 days of the invoice date unless otherwise noted below.

  • A 30% Restock fee or $150 (whichever is larger) will be assessed on all returned products where customer over ordered, ordered incorrectly, or no longer needed material 
  • A 10% restock fee will be incurred on all cancellations of products that have been pulled, cut, or staged. There are no returns on non-stock items in any category. 
  • All accessories must be unopened to accept returns.
  • If product type is not listed below, please reference top three bullet points for return guidelines

  1. 2. Customer must provide appropriate documentation including customer purchase order number and Sherwood sales order number for all returns and provide photo documentation.

  2. 3. Returns must be in sellable condition and kept covered while awaiting pick-up. 

    • All items must be returned in the fashion in which they were shipped. All loose items must be banded or crated together to prevent damage or Sherwood truck drivers will refuse to pick up. 
    • Siding Products 
      • For all siding products there are no returns on special order items. Sherwood will provide documentation on all special-order items at the time of order to avoid confusion.
      • Siding products returned before 45 days will be assessed a 30% restock fee. Siding products returned before 60 days will be assessed a 35% restock fee. 
      • No returns will be accepted over 60 days from the invoice.  
        • Everlast: 
          • Can only be returned in wrapped bundles by the manufacturer. 
    • Decking Products 
      • All accessories must be unopened to accept returns on all decking products.
        • MoistureShield: 
          • No returns on Vantage products 
          • No returns on 2x material 
    • PVC TRIM 
      • For all PVC products there are no returns on special order items. 
      • All accessories must be unopened to accept returns on all PVC trim products
        • There are no returns on unwrapped PVC 
        • PVC products can only be returned in wrapped bundles by the manufacturer. Once bundles have been opened, products are deemed no longer re-sellable. 
    • Railing 
      • Railing can only be returned in unopened boxed kits by the manufacturer. Once box kits have been opened, products are deemed no longer re-sellable. 
    • NO RETURNS on Thermally modified Wood, Stone Products, or underdeck products.
      • Products include:
        • Americana
        • ClipStone 
        • PlyGem Stone
        • Zip-Up Underdeck

  1. 4. Customer delivered returns must be made on commercial flatbed vehicles, which can be serviced by forklift.

  2. 5. Special order cancelations are handled on a case-by-case basis and are subject to vendor restrictions. If the vendor will not allow cancellation, then order CANNOT BE CANCELED.

  3. 6. Upon receipt at Sherwood Distribution center, items will be visually inspected and documented “deemed sellable” before credit can be issued. 

                  

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